Total Satisfaction Guarantee

Total Satisfaction Guarantee SymbolYou can be totally confident when you make a purchase via the Health and Safety Mats website, because all of our mats are backed up by our unbeatable Total Satisfaction Guarantee.

We're not happy if you're not happy!  So we guarantee that you will be totally satisfied with your purchase, otherwise we will collect the mat from you and provide you with a full refund or exchange. All the mats we sell on Health and Safety Mats are tried and tested for use in industrial applications before we make them available for sale.

Total Satisfaction Guarantee:

  • Total satisfaction on your purchase or your money back - guaranteed
  • Guaranteed for the lifetime of the mat (lifetime means tje reasonable time that you can expect a mat to perform)
  • Buy with total confidence
  • Hassle-free return service at no cost to you

In the unlikely event that you do wish to return a mat for a full refund or exchange, simply follow these steps:

  1. Contact us on 0121 313 6747 during UK office hours and let us know that you wish to return the mat under our Total Satisfaction Guarantee.
  2. Provide your name, telephone number, order number and reason for return.
  3. Provide the address where the mat will be ready for collection.
  4. We will collect and fully refund or exchange as applicable.

Your statutory rights are not affected. This does not affect your rights under The Consumer Protection (Distance Selling) Regulations 2000